Customer Service

As an Alberta-based utility, we’ve been successfully powering the lives of Albertans for more than 100 years. With this experience, you can count on FortisAlberta to support the success of your business, community or organization through the delivery of safe and reliable electricity. From new connections, to service upgrades, we are here to support your success.

You can reach us anytime through our Customer Care Centre in Airdrie by calling 310-WIRE (9473) or 1-866-717-3113. Whether you have inquiries about power outages, meter readings or requests for new service connections, our Customer Care Representatives are ready to help 24/7 365 days of the year. Each time you interact with FortisAlberta, we want you to know we are invested in making sure you have a positive experience with us.

We’re continually making improvements to our customer processes and the conversation is a two-way street; we want to understand how, through our operations and interactions, we can help your project run more smoothly. We’re here to listen, and anytime you have a question or concern, we want to hear from you.

We explain the complex system that brings electricity to you

When you flip the kitchen light switch in the morning, have you thought about what it takes to have a reliable electricity supply?

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Rates and Billing

The delivery of electricity to your home or business is a fully regulated service whether you choose the regulated rate option, or purchase your energy through a competitive retailer.

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Power Outages

The most common causes of unplanned power outages are weather, the environment and equipment issues. Sometimes we plan outages to perform routine repairs and upgrades.

Prepare for an outage
Farm Safety

Farm Safety

When equipment like augers are parked and running, stay at least seven metres away from power lines.

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