FortisAlberta is exchanging electricity meters for all customers
Our current meters are nearing the end of their lifespan. To maintain safe, reliable service, we’re exchanging meters across our service area.
What you need to know:- Meter exchanges began in October 2025 and are expected to be completed by December 2029.
- You will not be charged an additional fee for your meter exchange.
- Meter exchanges are a routine part of our operations — each year, we install or replace more than 30,000 meters.
Your meter exchange will cause minimal disruption. Here’s what to expect:
- A technician will knock on the door, explain the process and confirm you’re ready for a brief power interruption (less than 10 minutes).
- Once the meter is exchanged and power is restored, the technician will confirm the meter is working. You may need to reset some of your electronic devices.
- If no one is home and the exchange can’t be completed, we’ll leave a notice with instructions on how to schedule a technician visit.
How the new meters improve your service
For over 15 years, FortisAlberta has used Advanced Metering Infrastructure (AMI), a standard technology adopted by utilities across North America.
Benefits of your new meter:- reduces the need for in-person visits to read your meter
- detects tampering and electricity theft, improving safety and reliability
- measures how much electricity you use and send back to the grid from solar panels or other types of microgeneration
In the future, the new meters will automatically notify FortisAlberta of an outage, helping us restore your power faster.