Rates and Billing

Energizing Alberta’s Future

The delivery of electricity to your home or business is a fully regulated service whether you choose the regulated rate option, or purchase your energy through a competitive retailer.

FortisAlberta is an electricity distributor, which is different and distinct from a retail provider responsible for selling energy to you the customer. Customers in Alberta are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

Under the regulated service, as an electricity distribution provider that supplies electricity to customers within a specific service area, each year, we apply to the Alberta Utilities Commission (AUC) for approval of our rates. Rates can change throughout the year. The AUC further explains the industry breakdown here.

There are several rate categories. Your distribution charge depends on which category you fall under. If you have questions about your rate, please call us at 310-WIRE (9473) or 1-866-717-3113.

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Additional Resources

• Read the document explaining our rates, Customer Terms and Conditions of Service, demand meters and our Contribution Program.

• See energy saving tips.

• View a glossary of key terms related to your bill and electricity in Alberta.

• Learn about the Rate of Last Resort, the default rate available to Albertans who are not enrolled in a competitive rate.