The delivery of electricity to your home or business is a fully regulated service whether you choose the regulated rate option, or purchase your energy through a competitive retailer.
Under the regulated service, we are an electricity distribution provider that supplies electricity to customers within a specific service area. Each year, we apply to the Alberta Utilities Commission (AUC) for approval of our rates. Rates can change throughout the year.
Your 13-digit "electrical serial number." This number is unique to you, and if we provide your service, it will start with 0040.
A six or seven-digit number usually found on your meter's digital display.
The number taken off your meter that we use to calculate the cost of your bill.
The cost of the energy you used during this billing period, measured in cents per kilowatt hour.
A fee to cover the cost of preparing your bill and providing customer service.
An amount indicating a change to your previous meter reading. If you're confused, call 310-WIRE (9473) and we'll go over it with you.
The regulated cost of delivering your electricity.
A fee to cover the cost of building, operating and maintaining the electrical distribution system.
A fee to cover the cost of building, operating and maintaining the power grid.
A temporary credit or charge. If you're not sure why this is here, call 310-WIRE (9473).
A fee charged on behalf of your local government for the land where we construct, maintain and operate electrical distribution systems.
A 5% charge based on your total bill.
Use this document to learn about our rates.
Our riders, transmission and distribution tariffs are approved by the Alberta Utilities Commission and published quarterly.
Access these documents to help you understand our Customer Terms and Conditions of service.
The current Customer Terms and Conditions as approved by the Alberta Utilities Commission are intended to govern the relationship between FortisAlberta and our customers.
The Regulated Rate Option (RRO), which is set each month, is based on short-term market price of electricity.
Customer terms and conditions
The Customer Terms and Conditions, approved by the Alberta Utilities Commission (AUC) are intended to govern the relationship between FortisAlberta and our customers.
If you are a residential or farm customer with an operating demand of 75 kW or less, read the Residential and Farm Customer Guide to our Terms and Conditions to learn how our terms and conditions apply to your electricity services.