The most common causes of unplanned power outages are weather, the environment, equipment issues, or, rarely, lack of electricity supply. Sometimes we plan outages to perform routine repairs and upgrades. We’ll do our best to contact you at least two days before a planned outage.
When there's a power outage, we know how important it is for you to have the most current information as possible. Power outage alerts will inform you:
Register for an account for email and text alerts.
Our mobile app gives you access to electricity outage information in our service territory including estimated restoration times, cause and the number of affected customers.
Have your Meter Number or Site ID to get started.
Before an outage happens, make yourself aware of the Emergency Public Warning System that alerts Albertans of any safety threat by radio, television, text, social media or their app.
It’s a good idea to always be prepared for a minimum of three days without electricity. Depending on the cause, it could take that long for first responders to get to you.
Stocking up on some basic supplies for you and your family will reduce the stress if you have to be without electricity.
Beyond the basic supplies, there’s more you can do to be prepared.