Our Company

We focus on your power 24/7 so you never have to

We deliver safe and reliable electricity service to more than 60 per cent of Alberta’s total electricity distribution network. That’s electricity to more than half a million residential, farm and business customers like you from across central and southern Alberta. We operate in 240 communities with more than 124,000 kilometres of power lines.

As an electricity provider, FortisAlberta builds, maintains and repairs the lines that keep the power on. Our team of more than 1,100 Albertans, including 350 lineworkers, are at your service today and every day, across more than 50 municipal districts and counties.

  • A centralized control centre in Airdrie where we have the ability to control devices remotely
  • Technicians equipped to perform ‘hot-line’ work to avoid disruption to your electricity service when it is safe to do so
  • Accurate billing with the ability to read meters remotely
  • Investments in your community that make a difference
  • Commitment to build new and maintain the existing critical power infrastructure
  • View and report outages, check your usage and request streetlight repairs through our mobile app
  • Receive power outage alerts by text or email to get updates on cause and estimated time of restoration

FortisAlberta is a wholly owned subsidiary of Fortis Inc. For information about Fortis Inc. and the Fortis Group of Companies, please visit www.fortisinc.com.

Our Mission

To deliver safe, reliable electricity in a cost effective manner to our customers, create value for our shareholder, and be a great employer and corporate citizen.

Our Values

Our Values form a compass that help keep us pointed in the right direction:

FortisAlberta values

Safety: We perform our work safely, so we all return home to our loved ones each day

Integrity: We are honest and ethical in the work that we do

Respect: We embrace diverse perspectives, ideas and identities

Excellence: We strive to improve in everything we do, holding ourselves accountable to each other and our customers

Service: We work collaboratively to be responsive to our customers and our communities

Where we fit into the electricity story

WhereWeWork

The Alberta Utilities Commission further explains the industry breakdown here.

Leadership

Our company has a rich history of serving Albertans for more than 60 years. Our leadership team carries on a tradition of deep knowledge and dedication to the people we serve.

Media Relations

We invite members of the media to explore our press releases, and contact us for more information.

Reports

Find corporate information in financial statements, reports to the community and annual reports.

Regulatory

Learn how electricity is regulated in Alberta.

FortisAlberta is an electricity distribution provider, not a billing company (retailer). Customers in Alberta are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
First Responder

Safety for First Responders

If you’re first to the scene of an accident with a downed power line, keep pedestrians and motorists back at least 10 metres.

Read more