Connect and Manage Services

To request an estimate, visit the FortisAlberta Service Estimator, or call us at 310-WIRE (9473) to start the process.  

It is important that you have an account set up with your billing company first. To find billing companies, also known as retailers, in your area, visit the Utilities Consumer Advocate or call them at 310-4822. If you have an existing billing company, simply contact them to begin the request and have your Site ID ready. If you're in our service area, your billing company will send FortisAlberta an order to install the meter. Once we receive the order, installation takes up to three business days.

NOTE: FortisAlberta Power Line Technicians must have full access to your site for installation, or the install request could be cancelled.

The Site ID is a 13-digit number specific to your site, like a serial number for your electricity, and is required to install a meter.

To get your Site ID, call 310-WIRE (9473). When you receive your Site ID, you'll need to provide the information to your billing company, also known as your retailer. To find billing companies in your area, visit the Utilities Consumer Advocate website or call them at 310-4822.

You can check the status of your New Service Connection here. If you have multiple projects on the go, login or register for My Account to view all projects in one location.