Frequently Asked Questions

Here you'll find answers to some of the most frequently asked questions about the claims process.


How will my claim be assessed?
What is 'direct property damages'?
How long will my claim take?
How are claims paid?
Should I contact my personal insurance company?
Do I need to keep my damaged items?
What if my items need to be repaired or replaced immediately?
Power Outage Tips

Power Outage Tips

When the lights go off, check your fuse and breaker first, then check with your neighbours.

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