If you believe FortisAlberta is financially responsible for damage to your property, please review the guidelines below.
FortisAlberta is committed to providing our customers with safe, reliable electric service. We design, build, maintain and operate our facilities in accordance with industry standards and regulatory requirements designed to deliver a steady, stable supply of power to customers.However, such practices cannot guarantee perfect service. Every electric generation, transmission and distribution system in the world is subject to failure at any time. Malfunctioning equipment, inclement weather, property damage, interference from trees or wildlife and other forces beyond FortisAlberta’s control can result in service interruptions, power surges or voltage irregularities.
Sometimes these incidents result in damage to our customers' property, including surge protectors, appliances and other electrical facilities. When such damage results from circumstances FortisAlberta could not have reasonably predicted or prevented, the company does not assume responsibility to pay for damages.
Under rules approved by the Alberta Utilities Commission, FortisAlberta is not liable for damage claims involving power outages, low voltage or power surges caused by: severe weather or other circumstances beyond our control; during repairs or routine maintenance, including meter exchanges; or during energy curtailment or blackout events.
Common causes that are not eligible
Under rules approved by the Alberta Utilities Commission, FortisAlberta is not liable for damage claims resulting from these events:
Severe weather such as ice, lightning, wind, floods, storms or fires
Fallen trees or branches or other vegetation disturbing power lines
Animal contact with equipment
Motor vehicle accidents involving utility poles
Unexpected equipment failure or circumstances beyond our control
Power outages and voltage fluctuations
Please refer to Section 90 of the Government of Alberta's Electric Utilities Act and the FortisAlberta Inc. Customer Terms and Conditions of Electric Distribution Service (including Article 14 - Liability and Indemnity) for more details.
If FortisAlberta accepts responsibility for your claim, the company will determine what the law considers fair compensation and reimburse the lowest of repair costs, replacement costs or fair market value. FortisAlberta is not liable for indirect, or consequential damages including lost revenue or profits.
If you believe FortisAlberta is financially responsible for damage to your property, please contact us to file a claim.
If you believe FortisAlberta is financially responsible for damage to your property, please contact us to file a claim.
Tree and Shrub Trimming
If your tree is growing around a power line, don’t trim it yourself. Call us instead.