Claims

If you believe FortisAlberta is financially responsible for damage to your property, please review the guidelines below.

FortisAlberta is committed to providing our customers with safe, reliable electric service. We design, build, maintain and operate our facilities in accordance with industry standards and regulatory requirements designed to deliver a steady, stable supply of power to customers.

However, such practices cannot guarantee perfect service. Every electric generation, transmission and distribution system in the world is subject to failure at any time. Malfunctioning equipment, inclement weather, property damage, interference from trees or wildlife and other forces beyond FortisAlberta’s control can result in service interruptions, power surges or voltage irregularities.

Sometimes these incidents result in damage to our customers' property, including surge protectors, appliances and other electrical facilities. When such damage results from circumstances FortisAlberta could not have reasonably predicted or prevented, the company does not assume responsibility to pay for damages.

Under rules approved by the Alberta Utilities Commission, FortisAlberta is not liable for damage claims involving power outages, low voltage or power surges caused by: severe weather or other circumstances beyond our control; during repairs or routine maintenance, including meter exchanges; or during energy curtailment or blackout events.

insurance

Common causes that are not eligible

Under rules approved by the Alberta Utilities Commission, FortisAlberta is not liable for damage claims resulting from these events:

 

cloud

Severe weather such as ice, lightning, wind, floods, storms or fires

tree

Fallen trees or branches or other vegetation disturbing power lines

hawk

Animal contact with equipment

car

Motor vehicle accidents involving utility poles

cogs

Unexpected equipment failure or circumstances beyond our control

gage

Power outages and voltage fluctuations

Please refer to Section 90 of the Government of Alberta's Electric Utilities Act and the FortisAlberta Inc. Customer Terms and Conditions of Electric Distribution Service (including Article 14 - Liability and Indemnity) for more details.

If FortisAlberta accepts responsibility for your claim, the company will determine what the law considers fair compensation and reimburse the lowest of repair costs, replacement costs or fair market value. FortisAlberta is not liable for indirect, or consequential damages including lost revenue or profits.

If you believe FortisAlberta is financially responsible for damage to your property, please continue to file a claim.

File a claim

Tree and Shrub Trimming

Tree and Shrub Trimming

If your tree is growing around a power line, don’t trim it yourself. Call us instead.

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