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FortisAlberta continues to power on

Apr 3, 2020, 15:31 PM

We understand the concern and uncertainty you may be experiencing surrounding the COVID-19 pandemic and, as an essential service provider, we continue to monitor the situation closely and adjust accordingly. FortisAlberta is taking the necessary actions and precautions to protect the health of its employees and ensure its ability to continue to provide safe and reliable service for you, our customers. Our approach is proactive to reducing exposure and helping protect the health and safety of all employees and our customers during this time.

FortisAlberta’s electricity distribution system is working as expected and currently there are no issues in responding to outages or storm situations. As the world changes around us, we are continually evolving plans, and monitoring and communicating our business continuity activities with our partners and contractors as it relates to their ability to fulfill service requirements

FortisAlberta continues to complete essential services as scheduled, has its own construction crews and there have been no interruptions in construction of new services. For our large industrial customers there are currently no stoppages in work on any projects. You may see us out in your community but rest assured we are taking all necessary precautions related to limiting the spread of COVID-19.

Our continued essential services include:

Maintenance and constructions projects, including vegetation management, and new customer connections, including new service, irrigation and others.

Outage Management

Please ensure to download our mobile app in the case of a power outage. Our app gives you access to electricity outage information in our service territory. It also provides you with the ability to report an outage and receive relevant data such as estimated restoration times, cause and the number of affected customers in real-time. In addition to our mobile app, you can sign up for outage alerts specific to your site(s) by creating an Account.

In addition to signing up for outage alerts, you can complete the following on our website:

    • Apply for a new service
    • View your site information
    • View and report power outages
    • Review your electricity consumption
    • View your projects in one area

Community Investment

FortisAlberta announced a $100,000 donation to organizations throughout our service territory that best serve the most vulnerable during this time. The donations will support local food banks, women’s shelters, Indigenous communities and other local organizations providing support where there is the greatest need.

Think Before You Dig

Think Before You Dig

Whether you’re gardening, planting a tree or putting up a fence, you can avoid a serious electrical incident by submitting a locate request.

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