“I’ve been extremely pleased with switching over to FortisAlberta,” says Glover, who became a customer in July. As co-owner of Heartland West Canadian Mortgage Experts, Glover runs a successful mortgage brokerage business serving local homeowners. Whether working in High River or from home, she counts on Internet connectivity to stay in constant touch with clients and her business partner. When she’s not working, she oversees a rural acreage property, where she lives with her husband, three daughters and a stable full of horses. It’s a busy life — one that depends on safe and reliable electric service to keep everything running smoothly.
Since becoming a FortisAlberta customer, Glover says she has not only realized a decrease in her monthly bill, but also improved service.
“From my initial inquiry right down to the lineman who did the switchover, the customer service has been outstanding. I can tell FortisAlberta has really high standards and they hire people who care.”
Angela doesn't have to think about electricity very often. And for the Airdrie resident, she says that's a good thing.
“When you don’t have to think about it a lot, or worry about access to power, for me that’s a testament to a job well done," says Angela, who lives in the community north of Calgary with her husband and their two small children.
For this reliable, worry-free electricity, she credits local distribution provider FortisAlberta. “They just do a very good job when it comes to electricity. There’s a comfort and a trust there.
Each day, Angela says, the family relies on electricity constantly, whether it’s flicking on the lights to get ready for work, charging cell phones, turning on the computer to pay bills, watching a favourite TV program or reading with her children by a bedside light.
“It’s easy to forget about electricity because it just happens in the background. But it’s really part of all those little things that make such a difference to our life. We rely on it so much.”
With more than 35 years of emergency response experience, Keven Lefebvre knows how to treat electricity safely and with respect. So, when the Fire Chief of Leduc County Fire Services gets the call for an electricity-related incident, he relies on trusted partner FortisAlberta.
“With a safe, reliable company like FortisAlberta, you can always rely on them when you call for help,” says Lefebvre, who became fire chief at the fire and rescue agency last fall.
Each day Lefebvre and his staff of 130 first responders keep watch over this region south of Edmonton that includes communities like Leduc and Nisku and covers nearly 2,600 square kilometres. Whether dealing with downed lines, a power pole on fire or a burning building involving the risk of live electricity, his crews work closely with FortisAlberta power line technicians to get the scene safely and quickly under control.
“I have a very high appreciation for the high voltages we sometimes deal with in emergencies, and I really appreciate the work FortisAlberta linemen do.”
Lefebvre began his emergency service career in the early 1980s as an on-call firefighter in Nisku (at the time, he was apprenticing as an electrician), before moving on to increasingly senior roles in Edmonton, St. Albert and now Leduc.
Husch works as an Account Executive at Real Country Southwest 94.9 FM, owned by Stingray Radio and based in Blairmore, right in the heart of southwestern Alberta. On any given day, she says, up to 25,000 listeners throughout the Pass will tune in to get news, find out about road conditions, request their favourite country and western songs, or just learn about what’s going on in the community.
“We provide that service that helps people feel closely connected,” says Husch, who manages advertising and community partnerships at the station.
So, when FortisAlberta moved into the area almost three years ago to take over operation of the local electricity distribution system, she took note. “I saw the work crews come in. The changeover happened without a hitch,” she says.
She then reached out to FortisAlberta to engage the company as a partner. Since then, the company has sponsored Community Spotlight, a weekly three-minute radio segment celebrating community groups in the region.
“They’re a very upstanding company. We’re very fortunate to have them in the Pass.”
Crystal Husch, Account Executive
Real Country Southwest 94.9 FM, Crowsnest Pass