Local People: Curtis, Operations Lead, Operations West

Mar 2, 2026, 18:22 PM

How does the work you do support FortisAlberta customers?

Between preventative maintenance and the replacement of aging assets and equipment, our team, and teams throughout the Company, are constantly working to improve the reliability of the system. That work helps reduce the frequency and duration of outages, which directly benefits our customers and the communities where we operate.

What’s something surprising or unique about your job that people might not realize?

I think people would be surprised by how much variety there is in our work. One moment, we might be helping a customer troubleshoot an electricity issue on their property and the next we could be performing live-line work to change out a power pole or repair equipment after a weather event, all without turning the power off. Being able to do that kind of work, work where we can keep lines energized while mitigating customer impact, is something we pride ourselves on.

Is there a highlight or key memory that stands out from your time at FortisAlberta?

I’ve been involved with a number of committees and projects over the years, but one that really stands out was helping with the transition of FortisAlberta's Injury Prevention Plan tool to its current format. That tool, which acts as a guide and support for the Company's safety policies and procedures, has since evolved into its second version and continues to improve. Knowing I helped create something that keeps people safe is something I’m really proud of.

How have you seen FortisAlberta’s service progress or improve since you joined the company?

Our focus on asset management has been one of the most noticeable improvements. When I first came to the Edson/Hinton service points, there was a bit more support required while on call than we have today. Over the past ten years, nights and weekends on call have become much more manageable as a result of all the work that’s gone into the ongoing upgrading of our system, which is always the focus of our day-to-day. 

How has that progress translated into better service for customers?

At the end of the day, it means fewer outages and shorter disruption times for our customers who may be impacted by a severe storm or a line contact. 

Can you talk about your role and your team’s work in wildfire prevention?

Wildfire prevention is always top of mind for us, especially since we operate within the Forest Protection Area. Between our annual high-risk fire patrols, ongoing repairs and emerging technology like our Early Fault Detection (EFD) system, we’re constantly working to improve both system reliability and safety. All that effort helps reduce wildfire risk and protects the communities we serve.

How do you prepare or psych yourself up for the day-to-day?

I don’t have any special rituals, just a cup of coffee and a discussion with the team about what everyone’s day looks like. That conversation helps us align, support each other and be ready for whatever comes our way. It also helps when you have experienced people, like myself and some others on the team, hear what some of the younger guys might have on the go. We're able to speak to our experience and support them in their learning of this type of work. 

What’s your favourite part of the work?

Helping our customers in any capacity. Whether it helps someone better understand their power bill or making sure their power is restored as quickly as possible after an outage, knowing we’re making a difference is the most rewarding part of the job.

What do you find most challenging?

Work-life balance will always be a challenge in this line of work. We cover wide service territories, and when storms hit, customers need us. While others may be staying inside and waiting out the weather, our crews are heading out to restore power and keep people safe.

When you’re not at work, what might your community members find you doing?

I spend time with my family, go for walks and play basketball regularly.