Contact us
We are available 24/7 during power outages and emergencies. Call 310-WIRE (9473) in Alberta, and 1-866-717-3113 (toll-free) in North America.
Stay informed during power outages
We understand how important it is to have up-to-date information when the power goes out. FortisAlberta provides power outage alerts by phone using the number listed with your electricity retailer (the company that issues your bill).
In the event of a storm or other unplanned outage, customers who are signed up through My Account will receive notification that includes:
Confirmation that the power is out. - The cause of the outage.
- Any updated restoration timelines.
- Notification when the power is restored.
To ensure you receive alerts, please keep your phone number and email address current with your retailer. You can also check out our outage map for the latest information.
Keep your contact information up to date with your retailer
To ensure you receive timely alerts about power outages, contact your utility retailer (the company that issues your electricity bill) to update your phone number and email address. If you rely on medical equipment that requires electricity, please also update your medical information with your retailer. ✅ Tip: Sign up for My Account to receive notifications when a power outage occurs.
Preparing for medical needs
If you have medical devices that require electricity to operate or re-charge, you are encouraged to have backup plans and be prepared for outages.
Sign up to receive notice when your power is out
- Register and sign in to My Account.
- Add a site to your account. You will need your Site ID, meter read and meter reading date for this.
- Select 'Settings' from the drop down menu under My Account in the top right side of the website.
- Click 'Power Outage Alerts'.
- Click 'Sign Up' to receive mobile and/or email outage alerts.
- Modify which sites you would like to receive outage alerts for.
When will you receive email or text alerts
Messages will be sent to you by text and/or email (based on the preference indicated) when there is an unplanned power outage affecting your site.
- When the power goes out: We will notify you when we are aware of a power outage affecting your site. The message may not be received immediately as crews are investigating the outage.
- Updated information: New information related to the estimated restoration time will be provided to you when available.
- When the power is on: We will notify you when we believe your power has been restored. If you are still without power, please check our power outage map to verify any outages in your area, or call us at 310-WIRE (9473) or 1-866-717-3113.
Manage your SMS text alerts
You can manage your subscription through My Account or text the following to ABPWR (22797):
- STOP to cancel the power outage alert service.
- HELP or INFO to receive instructions on how to use the power outage alert service.
Terms and conditions
Review our full terms and conditions and privacy policy.
*SMS text message and data rates may apply for any messages sent to you from us and to us from you. Frequency of alerts will vary depending on the power outage. If you have any questions about your text messaging or data plan, it is best to contact your wireless provider. For all questions about the power outage alert service, please call FortisAlberta at 310-WIRE (9473) or 1-866-717-3113.