We are available 24/7 during power outages and emergencies. Call 310-WIRE (9473) in Alberta, and 1-866-717-3113 (toll-free) in North America.
We understand how important it is to have up-to-date information when the power goes out. FortisAlberta provides power outage alerts by phone using the number listed with your electricity retailer (the company that issues your bill).
In the event of a storm or other unplanned outage, customers who are signed up through My Account will receive notification that includes:
To ensure you receive alerts, please keep your phone number and email address current with your retailer. You can also check out our outage map for the latest information.
To ensure you receive timely alerts about power outages, contact your utility retailer (the company that issues your electricity bill) to update your phone number and email address. If you rely on medical equipment that requires electricity, please also update your medical information with your retailer. ✅ Tip: Sign up for My Account to receive notifications when a power outage occurs.
If you have medical devices that require electricity to operate or re-charge, you are encouraged to have backup plans and be prepared for outages.
Messages will be sent to you by text and/or email (based on the preference indicated) when there is an unplanned power outage affecting your site.
You can manage your subscription through My Account or text the following to ABPWR (22797):
Review our full terms and conditions and privacy policy.
*SMS text message and data rates may apply for any messages sent to you from us and to us from you. Frequency of alerts will vary depending on the power outage. If you have any questions about your text messaging or data plan, it is best to contact your wireless provider. For all questions about the power outage alert service, please call FortisAlberta at 310-WIRE (9473) or 1-866-717-3113.