A retailer sells or provides electricity services directly to the customer. The retailer may be independent or affiliated with a wire owner. A customer may also act as a self-retailer by carrying out retailer functions to obtain electricity solely for the customer’s own use. The retailer offering services to FortisAlberta’s customers depends on where they live and the type of consumer they are.

This area of our website provides information about the electrical retail business and is intended for current and prospective retailers, self-retailers and agents. Documents available include the rules and regulations which apply to retailers and self-retailers, in addition to the applications and agreements necessary for qualifying as a retailer and or self-retailer.

Below is the information required to:

• apply for and become a retailer or self-retailer with FortisAlberta;
• understand FortisAlberta’s tariff tools; and,
• understand Tariff Billing Code-related tools.

If you have any questions please contact FortisAlberta’s Stakeholder Relations Manager at retailacctreps@fortisalberta.com or contact us toll-free at 310-WIRE (9473).

Retailer Guidebook

The Retailer Guidebook outlines Retailer Certification Requirements and the steps required to provide Retailer Access Services in FortisAlberta’s service area. It contains key business processes, information exchange requirements, Government of Alberta regulations and codes and links to the Distribution Tariff and related policies that must be understood by retailers and wire service providers. 

Retailer Service Agreement

This document is a formal agreement between FortisAlberta and retailers, and self-retailers. FortisAlberta requires two completed copies of the Retail Service Agreement, and upon receipt, FortisAlberta will review, and if satisfactory, execute the agreements and send back a fully executed file copy.

Retail Service Agreement – Rural Electrification Association

This document is a formal agreement between Retailers and FortisAlberta acting as a Wire Services Provider on behalf of a Rural Electrification Associations (REA). Each REA is a distribution system owner and must have a Retail Service Agreement signed with each Retailer operating in the REA's service area. FortisAlberta requires three completed copies of the Retail Service Agreement and upon receipt will review, and if satisfactory, execute the agreements, request that the REA acknowledge receipt of a copy of the agreement, and return to the Retailer a fully executed copy.

Retailer Credit Application Form

This form is to be completed for all new retailers that FortisAlberta will be dealing with. The information provided will be used to determine what, if any, level of credit will be granted to retailers, in accordance with FortisAlberta's Terms and Conditions.

Load Settlement Agent Appointment Form 

This document should be completed by the Retailer authorizing an agent for the purposes of exercising the rights and obligations of the Principal as a retailer.