My Account Help

My Account gives you convenient access to your site information including consumption data. If you’re working with us to connect your service, you can access a project summary including high-level information related to your project and a timeline showing the progression of your project and its current status.

Change your email address and password

When signed in to My Account, click on “My Account” in the top navigation and you will see a menu drop down. Click on “Settings”. Here you can change your password and edit the email address we have on file for your account.

Recover your password

If you forgot your password, go to the sign in page and click “I forgot”. Enter your email address that you used to register for My Account, and a link will be sent to you to reset your password.

Add additional security to your online account

When signed in to My Account, click on “My Account” in the top navigation and you will see a menu drop down. Click on “Settings”. Then go to Phone Settings and click on “Add Phone Number”. You can add your mobile phone number and we will send you a text message with an authentication code to verify your phone number.

Delete your online account

When signed in to My Account, click on “My Account” in the top navigation and you will see a menu drop down. Click on “Settings”. Here you can delete your online account by clicking on “Delete Your Account”. This will remove your online account profile with FortisAlberta.

Add a project

You can check the status of your New Service Connection with FortisAlberta. You will require your request number and legal land location to access your project status, which would have been provided to you by email. 

To check your project's current status, complete your project details on the Add a Project page and click on 'Add a Project”. You’ll be taken to your dashboard where you can view all of your added projects in one place. 

Click on “view” to see a project summary including high-level information related to your project and a timeline showing the progression of your project and its current status. Project information is updated daily.

Project alerts

Any project that requires your attention will be sorted in the Project Alerts section of My Account’s dashboard. If you click “view” on the project tile,  you will see more detailed information about the project alert.

Add a site

To add a site, find the following information from a recent bill:

Site ID: This number is specific to your site, and will be an 11 or 13 digit number (e.g. 0040 or 40…) located on your retailer bill.
Meter reading and date.

Once you enter this information, you’ll be taken to the dashboard where you can see all of your sites. 

View consumption data

Click on “view” to see more detailed information. From here you can check your monthly and daily electricity consumption. You can download your daily usage data for a specific date range to Excel format by clicking on the “download” button.

Data available

What data do I have access to?

You have access to a maximum of two years of daily energy consumption data represented in daily or monthly increments. In addition, if you have a demand meter, you will have access to the demand data for the same time periods. The most recent meter reads will be two days old. Historical weather information is also provided at each data point.

Why can I not see a full two years of consumption or demand for my meter?

There are a number of reasons that you may not see current usage for the Meter Number that you provided.
-If you have initiated a name change with your electricity Retailer (billing provider) you will not be able to see any information dated prior to that change.
-If you have recently moved to this location you will only be able to view data from your move-in date forward.

Why is the temperature information not displaying?

Daily temperature information displayed is obtained from Environment Canada’s historical database. You will not see temperature information if the closest weather station has no information for the time frame you have chosen or if FortisAlberta does not have an up-to-date GPS location for your meter. Environment Canada will be missing data from time to time which will translate to corresponding days missing.

Presentation of data

Why does the graph show 'estimate' reads?

Estimates are calculated reads that are used when actual reads for the meter are not available. For example this might occur when planned or emergency work impacts the transmission of the data from the automated meter. When no read is available for one or more days we estimate the consumption used on those days. To calculate the estimates we look at the consumption between the last actual read and the next actual read, and average that total consumption across each of the days missing an actual read value.

What are "Current 12 Months" and "Previous 12 Months" on the monthly chart?

The Current 12 Months on the monthly chart represents the past twelve calendar months. The Previous 12 Months represents the year prior.

Why do the totals on my bill not match the monthly totals in the charts?

The monthly consumption and demand totals on your bill are based on a billing cycle that may not be aligned with a calendar month. For example, your billing cycle may be from August 15th to September 14th. The monthly chart on this website will always show consumption and demand from the first day of the month to the last day of the month.

Remove a site

You can add or change the nickname you assigned to your site by clicking “Edit”. This is also where you can delete a site from your online account.