Rates and Billing

The delivery of electricity to your home or business is a fully regulated service whether you choose the regulated rate option, or purchase your energy through a competitive retailer.

Under the regulated service, we are an electricity distribution provider that supplies electricity to customers within a specific service area. Each year, we apply to the Alberta Utilities Commission (AUC) for approval of our rates. Rates can change throughout the year.

There are several rate categories. Your distribution charge depends on which category you fall under. If you have questions about your rate, please call us at 310-WIRE (9473) or 1-866-717-3113.

Rate categories

Use this document to learn about our rates.

Download our rate guide

Rates, options and riders

Our riders, transmission and distribution tariffs are approved by the Alberta Utilities Commission and published quarterly.

View our rates, options and riders

Customer guides

Access these documents to help you understand our Customer Terms and Conditions of service.

View our customer guides

Customer Terms and Conditions

The current Customer Terms and Conditions as approved by the Alberta Utilities Commission are intended to govern the relationship between FortisAlberta and our customers.

View our terms and conditions

Regulated Rate Option

The Regulated Rate Option (RRO), which is set each month, is based on short-term market price of electricity.

See the Regulated Rate Option

Contribution Program

Our Capital Investment Contribution Program can offset your capital costs for new or upgraded services.

Download the program summary

Download the program guide

Understanding Your Electricity Bill

Curious about something on your bill? Click each term to find out more.

Site ID

Your 13-digit "electrical serial number." This number is unique to you, and if we provide your service, it will start with 0040.

Meter number

A six or seven-digit number usually found on your meter's digital display.

Reading

The number taken off your meter that we use to calculate the cost of your bill.

Energy charges

The cost of the energy you used during this billing period, measured in cents per kilowatt hour.

Administration charge

A fee to cover the cost of preparing your bill and providing customer service.

Cancel/Rebill

An amount indicating a change to your previous meter reading. If you're confused, call 310-WIRE (9473) and we'll go over it with you.

Delivery charges

The regulated cost of delivering your electricity.

Distribution charge

A fee to cover the cost of building, operating and maintaining the electrical distribution system.

Transmission charge

A fee to cover the cost of building, operating and maintaining the power grid.

Rate riders

A temporary credit or charge. If you're not sure why this is here, call 310-WIRE (9473).

Local access fee

A fee charged on behalf of your local government for the land where we construct, maintain and operate electrical distribution systems.

GST

A 5% charge based on your total bill.

Summary of your account

Customer terms and conditions

The Customer Terms and Conditions, approved by the Alberta Utilities Commission (AUC) are intended to govern the relationship between FortisAlberta and our customers.

View our terms and conditions

If you are a residential or farm customer with an operating demand of 75 kW or less, read the Residential and Farm Customer Guide to our Terms and Conditions to learn how our terms and conditions apply to your electricity services.

Download the customer guide

Questions about rates?

What’s a Rider?
What’s the Local Access fee?
What’s a Quarterly Transmission Adjustment Rider (QTAR)?
What’s the A-1 Municipal Assessment Rider?

Can’t find the answer to your question? Submit an inquiry or call us at 310-WIRE (9473) or 1-866-717-3113.

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