FortisAlberta owns the meter that measures the consumption of electricity from your home. Your meter is scheduled to be read every two months, with estimated reads in between. Meter read information is sent to your retailer of choice, and the retailer then bills you for your consumption based on the information provided by FortisAlberta.
Automated Metering Technology
FortisAlberta is phasing in automated metering technology across our service area by the end of 2010. The meters provide automatic, accurate meter readings, eliminating the needs for estimated reads or bills. Click here to learn more.
Safe access to your meter
To ensure meter readers have safe access to your meter please consider the following:
- Keep pets inside or restrained in a dog run or on a leash.
- Your meter should not be obstructed by a locked gate.
- Maintain a safe pathway to your meter unobstructed by snow, ice, debris or other hazardous materials.
Submitting your meter reading online
You can send FortisAlberta your meter reading by either printing and faxing our meter reading form, or you can submit the reading online. You can find our meter reading form on the right side of this page, or click here.
Meter reading frequently asked questions:
- Why didn't my meter read appear on my bill?
- Do I need to call in my read on the estimated months?
- How are estimates calculated?
- When will my meter be read?
- Who reads my electricity meter?
- Is my meter tested for accuracy?
If you have additional questions about metering reading, contact one of our customer service representatives toll free in Alberta at 310-WIRE (9473).
Why didn't my meter read appear on my bill?
Reads provided by customers in the estimated months will not appear on the bill. Valid customer reads are used to calculate the estimate. An estimated read will still be generated on the account, but based on the customer-provided read, the value will be closer to actual consumption.
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Do I need to call in my read on the estimated months?
You are not expected, and do not need, to call in your reads in an estimated month. If the estimate generated on the account is too high or too low, when an actual read is completed on the account, the estimate will be adjusted. If you would like to provide a read on the estimated months, we will accept your read.
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How are estimates generated?
Estimates are calculated based on consumption from the previous year. The average daily usage of a site is calculated between actual reads, and that value is used to generate the new estimate. For example, a site used an average of 20kwh/day between the October 2006 actual read and the December 2006 actual read; the November 2007 estimate will be generated using 20kwh/day from the previous read on the account.
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When will my meter be read?
We will endeavor to read your residential meter every second month. For more information about when your site is scheduled for an actual read, please contact us at 310-WIRE or contact your retailer.
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Who reads my electricity meter?
Reading of your electrical meter is a service provided by FortisAlberta. Your meter will either be read by a FortisAlberta employee or by a third-party contractor hired by FortisAlberta.
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Is my meter tested for accuracy?
Your electricity meter has passed many tests before being installed at your home. The electricity meter is a very accurate recording device. If the electricity charges for your home are higher than expected, chances are it is not because of the meter. A few things to consider are:
- Are you comparing your bill with a bill from the same period in the previous year? Month to month comparisons can be misleading due to changes in temperature etc.
- Has the number of people living in your home increased? Family visiting, out of town guests etc.
- Does your bill cover a greater amount of days?
- Have electricity rates increased?
- What do I do if I suspect power theft?
- Have you added any new appliances? Do you have any older appliances that may no longer be functioning correctly?
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If these questions still do not explain a change in your consumption please contact us at 310-WIRE and we will be happy to discuss it with you.
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