Planned Power Outages

As part of FortisAlberta's commitment to providing the highest quality and reliable service we perform regular maintenance upgrades and activities. This type of work prevents more extensive, unplanned outages in the future. Sometimes it is necessary to temporarily disconnect power to ensure the safety of our employees. These service interruptions involve extensive planning, which is why we call them Planned Power Outages (PPO). 

We are driven by our customers do to better. As such, we are always looking for ways to improve our service. We make every effort to contact our customers at least two days ahead of schedule to ensure they are aware of the work and can make alternate arrangements if necessary.

If you are experiencing power disruptions and we have not contacted you, please contact us immediately at 310-WIRE (9473).

Planned Power Outages Schedule

Calling 310-WIRE (9473) during an outage

Customers are asked to call 310-WIRE to report an outage or an electrical emergency. However, when there are storms or trouble on our electrical system, the call volumes rise dramatically. Our resources are scheduled to handle the normal call volumes for day-to-day operations. Of course, when there is an extensive outage situation, we call in additional resources. In addition, a computer phone system is used to assist in handling the increased call volume.  

This is what will happen when you call us during times of high call volume:

• If there is a large outage in a particular area, you will hear a general message describing the area(s) experiencing trouble, and if available, an update about the cause or estimated restoration time of the outage.
• You are then given options to indicate the type of call. To report trouble or outages, press 1 on your phone.
• If agents are available to take the call, you are directed to a customer service agent.
• If no agents are available, you are asked to select option 1 if you know the cause of the outage
• If you do not know the cause of the outage, and there are already two or more calls waiting, your call is directed to an automated system.
• Once you are in the automated system, you will hear our general message again.
• The system will reconfirm whether or not you know the cause of the outage, and will redirect your call back to an agent if you do know the cause.
• If you don't know the cause, our system tries to match your phone number with our records.
• If there is a match, a trouble order is automatically created by our system.
• If we do not have your phone number in our system, you are requested to respond to a question regarding a contact number should we need to reach you about power restoration.