Reconnecting an existing service

If you're simply reconnecting an existing service, then you only need to call your electricity retailer. Your retailer will contact FortisAlberta regarding all reconnections and meter installations.

Yard lights

For information about the installation and options for yard lights, please call 310-WIRE.

New electricity service

If you live in FortisAlberta's service area, we are your first contact when you need to establish a new electrical service. New electrical service involves the set-up of a new site, and the construction of electrical facilities.

Steps to new electricity service

Our goal is to make sure your new connection is established and ready to power your home when you need it.

Here are the steps to new service:

• Customer calls 310-WIRE or fills out our online application form
• Customer contacts FortisAlberta to request a new power service or change to an existing service
• Click to access our online application form

1. New service quote

• All customer information is gathered 
• Site meeting with FortisAlberta representative when required
• New service is estimated and a quote letter is sent out

2. Customer acceptance

• Customer reviews quote, approves and makes payment if required

3. Design

• Detail design completed, approvals and materials ordered
• Site ID is assigned and forwarded to customer
• Customer calls Retailer with site ID number for pre-enrollment

4. External permits & approvals

The following are some common requirements from external parties and approximate timelines to accommodate.

Requirement	Timeline
Municipality approval	Up to one month
Special approvals from phone or cable	One to two weeks
Removal of trees or bushes	Two to three weeks
Pipeline approval	Two to three weeks
Railway crossings	Five to six weeks
Notification of possible outages during construction	Up to one week
Alberta Transportation approval	Three weeks
Transmission Line attachments	Two to three weeks

5. Construction

• Impact to other customers evaluated (e.g. live-line work required)
• Alberta One Call completed, material delivered, crew scheduled, construction completed

6. Customer calls Retailer to request meter connection

• Quote letter with service information required, including civic address or legal land location, and site ID.
• Billing information required

7. Meter connected

• FortisAlberta installs meter

For more information about obtaining new or upgraded electricity for your home, visit FortisAlberta's Customer Guide, located in the Resource section on the right of this page.

Guidelines for Electrical Installations

If you are doing electrical installations within FortisAlberta's service area, you will need to ensure that your installation will be satisfactory to both the inspection authority and FortisAlberta. We cannot energize service entrance or switch-gear equipment until its design, construction, location and application are acceptable to both the inspection authority and FortisAlberta.

The Alberta Service & Metering Guide provides information about most of the possible installations encountered on the FortisAlberta system. If your installation does not meet the requirements covered in this publication, please refer to the section on "Non-Standard Services".

To arrange an inspection of an installation, contact FortisAlberta toll-free at 310-WIRE (310-9473).

Terms and Conditions of Service

FortisAlberta's relationship with its customers is governed by Terms and Conditions of Service, as required by Alberta's Electric Utilities Act.  These Terms and Conditions also govern the relationship between FortisAlberta and a retailer, or any other person the customer has assigned to act on its behalf in its dealings with FortisAlberta. The Terms and Conditions of Service are regulated by the Alberta Utilities Commission (AUC).

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