New service
If your business is in FortisAlberta's service area, we are your first contact when you need to establish a new electrical service. We provide new connections including new site set-ups and construction of electrical facilities.
Reconnecting an existing service
If you are simply reconnecting an existing service, then you only need to call your electricity Retailer. Your Retailer will contact FortisAlberta regarding all reconnections and meter installations.
Steps to new electricity service
Our goal is to make sure your new connection is established and ready to power your project or business when you need it.
Here are the steps to new service:
- Customer calls 310-WIRE or fills out our online form
- Customer contacts FortisAlberta to request a new power service or change to an existing service
- Customer completes the online Service Request Form. Alternatively, customers can complete the Excel Form and fax it to (403) 514-4415 or e-mail fortisnewconnects@fortisalberta.com. Please be sure to include the additional documents requested on the form.
New service quote
- All customer information is gathered
- Site meeting with FortisAlberta representative when required
- New service is estimated and a quote letter is sent out
Customer acceptance
- Customer reviews quote
- Approves and makes payment if required
Design
- Detail design completed, approvals and materials ordered
- Site ID is assigned and forwarded to customer
- Customer calls Retailer with site ID number for pre-enrollment
External permits & approvals
The following are some common requirements from external parties and approximate timelines to accommodate.
|
Requirement
|
Timeline |
| Municipality approval |
Up to one month |
| Special approvals from phone or cable |
One to two weeks |
| Removal of trees or bushes |
Two to three weeks |
| Pipeline approval |
Two to three weeks |
| Railway crossings |
Five to six weeks |
| Notification of possible outages during construction |
Up to one week |
| Alberta Transportation approval |
Three weeks |
| Transmission Line attachments |
Two to three weeks |
Construction
- Impact to other customers evaluated (e.g. live-line work required)
- Alberta One Call completed, material delivered, crew scheduled, construction completed
Customer calls retailer to request meter connection
- Quote letter with service information required, including civic address or legal land location, and site ID.
- Billing information required
Meter connected
- FortisAlberta installs meter
Guidelines for electrical installations
If you are doing electrical installations within FortisAlberta's service area, you will need to ensure that your installation will be satisfactory to both the inspection authority and FortisAlberta. We cannot energize service entrance or switch-gear equipment until its design, construction, location and application are acceptable to both the inspection authority and FortisAlberta.
The Alberta Service & Metering Guide provides information about most of the possible installations encountered on the FortisAlberta system. If your installation does not meet the requirements covered in this publication, please refer to the section on "Non-Standard Services".
To arrange an inspection of an installation, contact FortisAlberta toll-free at 310-WIRE (310-9473).
Terms and Conditions of Service
FortisAlberta's relationship with its customers is governed by Terms and Conditions of Service, as required by
Alberta's Electric Utilities Act. These Terms and Conditions also govern the relationship between FortisAlberta and a Retailer, or any other person the customer has assigned to act on its behalf in its dealings with FortisAlberta. The Terms and Conditions of service are regulated by the
Alberta Utilities Commission (AUC).
Connecting to the Transmission system
All Industrial Loads or Generators wanting to connect to the transmission system must apply through FortisAlberta. Contact Ron McLaren (403) 514-4213 or Cathy Cooper (403) 514-4467 with Customer Relations at FortisAlberta.
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